how to apply for benefits

Ways to Apply

You may apply using one of the following methods:

1. 1. Apply online at www.commonhelp.virginia.gov
   2. Apply by phone by calling Cover Virginia at 1-855-635-4370
   3. Apply using a paper application
      • Complete a paper application for SNAP, TANF, or Medicaid
      • Mail, fax, or submit the application in person to the Galax Department of Social Services
      • Additional forms or documentation may be required
   4. Apply in person

• • Visit the Galax Department of Social Services office to apply

You may also request that an application be mailed to you or pick one up directly at the office.

Submitting Paper Applications

Paper applications for all assistance programs are available through the state website.

Completed paper applications may be submitted:

• By fax
• By mail
• In person at the Galax Department of Social Services

Because benefits for some programs are prorated based on the date of application, we strongly encourage you to submit your application as soon as possible, either the same day you contact the agency or shortly thereafter.

Processing Time

If you are found eligible, processing time and benefit amounts depend on the date your signed application is received.

Typical processing timeframes include:

• Medicaid: Up to 45 days
• TANF: Up to 30 days
• SNAP: Up to 30 days

Filing an Application & Interviews

You may file an application at any time.

The Galax Department of Social Services operates on an appointment-based system. If an interview is required, you will receive notice of your scheduled appointment by mail.

• Medicaid does not require an interview
• SNAP and TANF do require an interview before eligibility can be determined

If you miss a scheduled interview, it is your responsibility to contact the office to reschedule.

In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, religion, political beliefs, or disability.

During your interview, an eligibility worker will review your application and explain what documents are needed to complete your case.

Required Verifications

Federal, state, and local regulations require certain documents to be provided before your application can be processed. Your eligibility worker will inform you of the specific documents needed.

Commonly requested verifications include:

Identity & Household Information

• Social Security numbers for all household members
• Proof of identity (driver’s license or other valid ID)

Income Verification (prior month)

• Pay stubs
• Records of tips, bonuses, or commissions
• Child support payments
• Pensions or retirement income
• Self-employment records
• Educational income (student loans or grants)

Additional Documentation (as applicable)

• Proof of disability (doctor’s statement)
• Verification of resources, including:
  • Bank account statements (checking, savings, CDs, credit union, etc.)
  • Trust funds or money market accounts
  • Stocks or bonds
  • Property owned other than your primary residence
  • Life insurance policies (not required for SNAP)
  • Burial arrangements or plots
  • Vehicle ownership

How Will I Know If I’m Eligible?

Each program has specific income and resource limits. If you meet these requirements and submit all requested documentation, you will receive a written notice by mail explaining whether you are eligible for benefits.

If required information is not provided, your application may be denied. You may reapply at any time.